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Software development

Misoffdesign digital design studio – how we communicate with customers

Jane Artdir 31.03.2020

Clients from other regions and cities often contact our company: Moscow, Yekaterinburg, Novosibirsk, Vladivostok, etc. There are even clients from European countries. We know how important convenient and fast communication is in such cases. After all, the opportunity to come to the office, discuss the details, follow all the stages of the project is not always there. Therefore, for your convenience, we have established convenient remote communication.

MISSOFFDESIGN: we are always in touch

To make it convenient for you to communicate with company managers, we use all the popular instant messengers:


We can communicate both in text format and through audio and video communications – as you prefer and depending on what issues are discussed. For example, you need to “share” a screen with an image of your layout and discuss key points.

But often it’s much more convenient and productive to use the Trello task tracker and track work on a project in Figma. We have repeatedly told why this is convenient, but we want to once again turn to this topic precisely in the issue of feedback.

How Trello and Figma Improve Communication

Let’s start with Trello. This is essentially a task manager in which each task is a separate card. You can add comments to this card, attach files, create checklists, put tags, timelines and much more. You immediately see the status of your project and who is working on it, you can immediately ask questions, write your recommendations and clarifications.

Trello has chat support where everyone who works on your task can chat. And you including. And about any changes and messages you receive notifications in the browser, in the smartphone application or even by Email. All actions and notifications are immediately synchronized on all devices – you will not miss anything. No matter how big your team is, your Trello system is fast. And no additional messengers, phone calls or uncomfortable email communication are needed.

Figma, as a platform for design development, works on a similar principle of teamwork. Designers can work on a project at the same time, and you can track every action in real time. For convenience, there is a tab with comments where you can add your questions and clarifications on any element or project as a whole – they are immediately synchronized and we will see them. We answer here. This creates an analog chat directly in the editor window. Again, no third-party messengers. By the way, Figma has a live chat with the developers of the resource. If necessary, you can contact a Figma representative at any time if you have any questions about the service.
Of course, we can discuss with you other ways of communication, which will be preferable for you. But, as practice shows, the communication tools Trello and Figma cover 90% of all requirements. Especially after the initial detailed discussion of your project.